Frequently Asked Questions
EARL is committed to helping you transform your spaces with warmth and elegance. Here are some common questions asked about our made to order furniture and houseware.
Furniture
We use a variety of high-quality woods, including walnut, oak, maple, and cherry, depending on the specific requirements and preferences for each piece.
The timeframe varies based on the complexity of the design and current workload but typically ranges from 6 to 12 weeks.
Yes, we welcome customer input and can work from your designs or collaborate to create a custom piece tailored to your specifications.
Yes, we offer delivery and installation services to ensure your furniture is set up correctly.
Prices vary based on size, materials, and complexity, but generally start from $1,000 and can go up to $16,000 or more.
We recommend regular dusting, avoiding direct sunlight, and using a quality wood polish or conditioner periodically to maintain the finish.
Any natural wood shine is fine to use on your furniture pieces. We always recommend keeping out of direct sunlight. Finish may change over time. Natural wood may display small splits, knots, joint lines, or other organic features, adding unique character to each piece.
Yes, we provide a 1-year warranty on our furniture against craftsmanship defects.
All sales are final as we make each item to order. Please note our furniture is all solid wood construction. Due to the organic nature of wood no two pieces will be the same. Some variation in tone, grain, color, and finish may be different than the images shown on our site. These are not defects, this is the merely an indication that your piece was made with organic materials, by the hands of other humans just for you.
If your product arrives damaged please contact us to file a claim via email: inquire@earl-home.com
Please contact us immediately after receiving any damaged product, email inquire@earl-home.com with images and a description of your claim.
We charge a 20% restocking fee for any return and shipping is non-refundable.
Yes, visits to our workshop or showroom are welcomed by appointment. Please contact us to schedule a visit.
Cheese Boards
Our cheese boards are typically crafted from high-quality woods like walnut, maple, and oak.
Do not completely soak or submerged in water. Clean with mild soap and water, wipe dry immediately, and periodically oil with food-safe mineral oil.
It is recommended to hand wash EARL houseware products made with wood to maintain their quality and longevity.
Yes, custom or personalized cheese boards are available upon request. Contact us for details.
Yes, these cheese boards can be used to serve a variety of foods, including appetizers and charcuterie.
Ceramics
We offer a range of ceramic houseware including plates, bowls, mugs, and vases.
Our ceramic houseware is made from high-quality clay and glazes that are both durable and aesthetically pleasing.
To care for your ceramic houseware, avoid sudden temperature changes, and handle with care as they are delicate.
Our ceramics are food-safe, dishwasher, oven, and microwave-safe.
Yes, our products are made using sustainably sourced materials.
Our houseware can be purchased on our website and at select retail partners. Please see our Stockists here.
Our return policy typically allows returns within 14 days of purchase if your request meets our standards for an approved return.
Shipping times vary based on location but generally take between 5-10 business days within the US.